Privacy Policy

Last updated: 01/06/2026

1. Introduction

Evolve Accountants (“Evolve Accountants”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. We are a tax and accounting consultancy based in the United Arab Emirates, supporting startups, freelancers, SMEs, and international businesses — including UK companies expanding into the UAE — with company formation, tax planning, VAT, corporate tax, audit, payroll, bookkeeping, and related compliance services.

This Privacy Policy explains what personal data we collect about you, how we use it, who we share it with, how long we keep it, and the rights you have over it. It applies whenever you visit our website at www.evolveaccountants.ae (the “Website”), contact us, request a consultation or demo, subscribe to our communications, or engage us to provide services.

Please read this policy carefully. By using our Website or providing your information to us, you acknowledge that you have read and understood how we handle your personal data as described here.

2. Who we are and how to contact us

Evolve Accountants is the controller responsible for your personal data.

If you have any questions about this policy or how we handle your personal data, you can reach us at:

• Email: info@evolveaccountants.ae
• Phone: +971 52 241 6984 (Monday to Friday, 08:00 – 20:00)
• WhatsApp: +971 52 241 6984

3. Scope of this policy

This policy covers:

• Visitors to our Website and people who interact with our online forms, content, and social media channels.
• Prospective clients who request a consultation, demo, quote, or other information.
• Clients who engage us to provide accounting, tax, audit, payroll, advisory, or related services.
• Suppliers, partners, and other business contacts.

Where we provide services to a business client, we may also process personal data on behalf of that client — for example, data about the client’s employees (for payroll) or its own customers (for bookkeeping). In those cases we act as a data processor and handle that information under our agreement with the client and applicable law. Section 7 explains this in more detail.

4. The information we collect about you

We collect and process the following categories of personal data.

4.1 Information you give us directly

When you fill in a form on our Website, book a consultation or demo, subscribe to our newsletter, join our WhatsApp community, or otherwise contact us, you may provide:

• Identity and contact details — your name, email address, phone number, company name, and job title.
• Business information — your company size, the nature of your business (for example, whether you sell on marketplaces or offer digital services), your country of operation, and the services you are interested in.
• The content of your enquiry — any information you choose to include in a message, consultation request, or correspondence with us.
• Marketing preferences — whether you have agreed to receive marketing communications from us.

4.2 Information we collect when you engage us as a client

If you become a client, we will collect additional information necessary to deliver our services and meet our legal and regulatory obligations, which may include:

• Financial and accounting information — bank details, transaction records, invoices, financial statements, and accounting records.
• Tax and compliance information — Tax Registration Numbers (TRN), VAT and corporate tax records, and filing information.
• Payroll information — employee names, salaries, and related payroll data (where we provide payroll services).
• Identity verification and due-diligence information — copies of identity documents, trade licences, and other records we are required to collect to comply with anti-money-laundering (“AML”) and “know your customer” (“KYC”) obligations.

4.3 Information we collect automatically

When you visit our Website, we and our service providers automatically collect certain technical information through cookies and similar technologies, including:

• Your IP address, approximate location, browser type, and device information.
• Pages you view, links you click, and how you navigate the Website.
• The date, time, and duration of your visit, and the website or source that referred you.

Section 6 explains the cookies and tracking technologies we use and how you can control them.

4.4 Information we receive from third parties

We may receive information about you from:

• Analytics and advertising platforms (such as Google and Meta/Facebook) that help us understand and improve how people find and use our Website.
• Referral sources, business partners, or publicly available sources where you have made information available or consented to it being shared.

5. How and why we use your information

We use your personal data for the following purposes, and only where we have a lawful basis to do so:

• To respond to your enquiries and requests — including arranging consultations and demos and providing the information you ask for.
• To provide our services — performing the accounting, tax, audit, payroll, advisory, and compliance services you engage us for, and managing our relationship with you.
• To meet our legal and regulatory obligations — including obligations to the UAE Federal Tax Authority (FTA), AML/KYC requirements, and record-keeping duties.
• To administer and improve our Website — keeping it secure, understanding how it is used, and improving its content and performance.
• For marketing — sending you information about our services, offers, and updates where you have agreed to receive them or where we are otherwise permitted to do so (see Section 12).
• To protect our business and resolve disputes — including establishing, exercising, or defending legal claims and preventing fraud or misuse of our services.

Our lawful bases for processing. Depending on the circumstances, we rely on one or more of the following legal grounds:

• Your consent — for example, when you opt in to marketing communications or accept non-essential cookies. You may withdraw your consent at any time.
• Performance of a contract — to deliver the services you have engaged us for, or to take steps at your request before entering into a contract.
• Compliance with a legal obligation — to meet our regulatory, tax, audit, and AML obligations.
• Our legitimate interests — to run, protect, and improve our business, provided these interests are not overridden by your rights.

6. Cookies and tracking technologies

Our Website uses cookies and similar technologies to function properly, to understand how visitors use the site, and to support our marketing.

The main categories we use are:

• Strictly necessary cookies — required for the Website to operate and cannot be switched off in our systems.
• Analytics and performance cookies — for example, Google Analytics, which help us measure traffic and understand how the Website is used so we can improve it.
• Advertising and marketing cookies — for example, the Meta (Facebook) Pixel and Google advertising tags, which help us measure the performance of our campaigns and show relevant ads to people who have visited our Website.

These technologies may collect information such as your IP address, device and browser type, and your activity on our Website, and may share it with the relevant platforms (such as Meta and Google) in accordance with their own privacy policies.

Managing cookies. You can control or disable cookies through your browser settings and, where available, through the cookie consent banner on our Website. Please note that blocking some cookies may affect how the Website works. For more detail on third-party cookies, please refer to the privacy policies of Google (policies.google.com/privacy) and Meta (facebook.com/policy.php).

7. How we share your information

We do not sell your personal data. We share it only where necessary, and with appropriate safeguards in place, in the following circumstances:

• Service providers and partners — trusted third parties who provide services to us, such as IT, hosting, communications, and marketing providers. Where we provide accounting and bookkeeping services, we use accounting and finance platforms including Zoho Books, QuickBooks, Xero, Odoo, Sage, Tally, Wafeq, Wave, FreshBooks, and Microsoft Dynamics to process client information. These providers are only permitted to use your data to provide services to us or our clients.
• Regulators and authorities — including the UAE Federal Tax Authority and other government, tax, or regulatory bodies, where we are required to do so by law or to fulfil compliance obligations.
• Professional advisers — such as legal, audit, or insurance advisers, where necessary.
• In connection with a business transaction — if our business is restructured, sold, or merged, your data may be transferred to the relevant party, subject to this policy.
• Where required by law — to comply with legal obligations, court orders, or lawful requests, or to protect our rights, property, or safety, or those of others.

Where we process personal data on behalf of a business client (for example, payroll data about that client’s employees), we do so under our agreement with the client and use the information only as instructed and as permitted by law.

8. International transfers of your information

Evolve Accountants operates in the UAE. As a result, your personal data may be transferred to, stored in, or accessed from countries outside the UAE — including the United Kingdom — and by service providers located in other jurisdictions.

Where we transfer personal data outside the UAE, we take steps to ensure it remains protected to a standard consistent with applicable data protection law, including using appropriate contractual safeguards with the parties receiving the data.

9. How long we keep your information

We keep your personal data only for as long as necessary for the purposes set out in this policy, including to satisfy any legal, tax, accounting, audit, or regulatory requirements.

• Enquiry and prospect data is kept for as long as needed to respond to you and for a reasonable period afterwards.
• Client records are kept for the duration of our engagement and for the period afterwards required by UAE law and our regulatory obligations (for example, statutory record-keeping requirements that apply to tax and accounting records).
• Marketing data is kept until you unsubscribe or withdraw your consent.

When personal data is no longer required, we will securely delete or anonymise it.

10. How we protect your information

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration. These measures include access controls, secure systems, and confidentiality obligations on our staff and providers.

While we work hard to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You also have a role to play — please keep any login details or sensitive information you share with us confidential.

11. Your privacy rights

Subject to applicable law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where it applies to you, UK and EU data protection law, you have the following rights over your personal data:

• The right to be informed about how we use your personal data (which this policy provides).
• The right of access — to request a copy of the personal data we hold about you.
• The right to rectification — to ask us to correct inaccurate or incomplete data.
• The right to erasure — to ask us to delete your personal data in certain circumstances.
• The right to restrict or object to processing — to ask us to limit or stop processing your data in certain circumstances, including for direct marketing.
• The right to data portability — to receive certain data in a usable format or have it transferred where technically feasible.
• The right to withdraw consent — where we rely on your consent, you may withdraw it at any time, without affecting processing carried out before withdrawal.
• The right to object to automated decision-making — to the extent any such processing applies.

To exercise any of these rights, please contact us using the details in Section 2. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law.

If you have a concern about how we handle your personal data, we encourage you to contact us first so we can try to resolve it. You also have the right to lodge a complaint with the relevant data protection authority — in the UAE, the UAE Data Office, and in the UK, the Information Commissioner’s Office (ICO).

12. Marketing communications

Where you have agreed to receive marketing from us, we may send you information about our services, offers, events, and updates by email, phone, WhatsApp, or other channels.

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email;
• Replying to ask us to stop; or
• Contacting us using the details in Section 2.

Opting out of marketing will not affect communications we send you in connection with a service you have engaged us for (for example, administrative or compliance messages).

13. Third-party websites and links

Our Website and communications may contain links to third-party websites, platforms, and social media channels (including YouTube, LinkedIn, and Instagram). This policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit.

14. Children’s privacy

Our Website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. Where the changes are significant, we will take reasonable steps to notify you. We encourage you to review this page periodically.

16. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@evolveaccountants.ae
• Phone: +971 52 241 6984 (Monday to Friday, 08:00 – 20:00)
• WhatsApp: +971 52 241 6984

This policy is provided in plain English. If you would like any part of it explained, please get in touch — we’re always happy to help.